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Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at mail@kerfcase.com or mailing us at:

KerfCase
201 North Braddock Ave
Suite 334
Pittsburgh PA 15208


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at mail@kerfcase.com or by mail at:

KerfCase
[Re: Privacy Compliance Officer]
201 North Braddock Ave
Suite 334
Pittsburgh PA 15208

TechCrunch logo - review of wooden Kerf CaseGQ logo - review of Kerf CaseElle logo - review of Kerf CaseWSJ logo - review of Kerf Case

We take pride in offering the best customer service possible. Our customers consistently say we have the best wood iPhone cases on the market. Take a look at what some of them have to say:

"You guys did a fantastic job on this case! I will pass along to my high-end phone case friends. Keep up the good work, thanks for the prompt delivery. You guys rock!" -Steve

"The new case arrived today and you are definitely right - it is fantastic! It is just so different! Love it! Will be letting others know where to go when they want a quality, very different cell phone case." -Sherry

"I received my case yesterday. I love it. Generally, less is more for me with my iPhones. The phone is beautiful, I love the form factor and don't go with a heavier, bulkier case. However, yours is not that. Very unique case. I'm a big fan. Well done." -Jim Rome

"This case is a work of art." -Kurt

"I love this case. What separates Kerf cases from everything else on the market is the quality of the product. When you handle it, you feel like you're holding something special." -Brian

"This case checks all my boxes: eco-friedly, handmade, clean design, durable and light-weight." -Alexandra

"The quality of wood and craftsmanship are outstanding." -Webber

"Absolutely gorgeous, unique case like nothing I've owned before." -Debra

"This is the best case I have ever owned. Not only does it protect the phone but it is visually stunning and gets complimented constantly, truly a work of art." -Justin

"The character of the wood is stunning. It's not like any other wood I've ever seen. Each case is a one-of-a-kind, but this one is uniquely impressive in its beauty. So happy with this case! Thanks to Ben for the outstanding customer service with the speedy shipping and detailed emails. I'm a customer for life." -Lori

"The character of the wood is stunning … So happy with this case!" -L.A.W.

"This is an excellent phone case. It grips well on the hand therefore prevents accidental drops." -Jesus

"This spalted black walnut iPhone 6+ case was beyond my expectations. And the expectations were high … this product does not disappoint as the craftsmanship is five-star." -Steve

"I didn't know what to expect, but when I got it in the mail and put it on it was absolutely beautiful. It is a great looking case. I highly recommend." -Vincent

"Absolutely beautiful! A true work of art. Phone fits perfectly. Looks better than any case I've owned." -TM

"I'm extremely pleased with it. It's like having a work of art surrounding my phone." -Lori

"This case is crazy. No one else has this, it's on another level. Im always looking for something to stand out and this case is it." -Marcus

"I just received my new case and can not be more impressed and satisfied with this product. The flamed maple is awesome and the fit on the iPhone 7 is perfect!" -Andy

"I really love your products. They make me hate my phone a little less." -Johan

"Thank you for making awesome things. I love it." -Goran

"I received my case today. The fit is perfect and it is gorgeous!" -Tom

"I received my new phone case, and it is beautiful...a work of art!" -Dan

"I've never liked a case before. I've tried some different rubber and plastic cases and always end up taking it off within a couple days. This case, however, I will never take off. This is by far the best looking and best feeling case I've ever owned. Also loved the packaging touch. Keep up the good work, I will definitely be buying more in the future." - Yasir S

"The world could use more good design and less plastic!" - John C

"I just got my new Kerf case, and it’s beautiful! My company logo on the back came out sweet! And, I can charge the phone through the case on a Qi pad, which makes it even better. You all should be proud of your craftsmanship. " - Leroy N

"I received my Kerf Case this afternoon and I am really pleased with it! I love how it envelopes the phone and has a feel that is easy to hold. The buttons work great and I like that the silence button is recessed, it isn’t likely to be bumped. I really appreciate the job you did on the graphic on the back. Thanks for your work on this!"- Nels K

"This is the first time I will be using an iPhone case - ever!
I did my homework - I looked at many manufacturers online (none of them seemed worthy). This is a huge vote of confidence and testament to what I imagine will be amazing craftsmanship."- Matt K

"I just have received your product. I just couldn't be happier. It is much more than what I expected. There are few alternatives in terms of google Pixel phone case but your creation is much much better choice. Thank you for creating such an excellent product." - Y Ito

"In the end, what swung it for was the fact you were a small local business that sourced within your local community. Even though I live in Glasgow, Scotland, this really was important and I liked the fact your company was proud of your area, the resources it has and your product. The choice of woods was also pretty cool and at one point is was very torn between the walnut and the rosewood. I ended up opting for the walnut - very much looking forward to getting it on my new iPhone X." -Derek S

"I just received my iPhone case today and it's stunning, keep up the good work!" - Andrew D

"I really do appreciate the help that you guys have done, i know i was frustrated at first. But i do really appreciate companies that really help out with their products. means a lot from someone like me who has had multiple things sit broken in my room because companies would not help out." - Chris W

"I left my phone on the vinyl roof of my car (let’s not discuss that) and it finally flew off as I drove and landed on a busy street. When I was finally able to locate and retrieve it, it had been run over by a large truck and dragged more than 300 feet under the tire. When the truck turned, the case, phone, and wood separated and I found them about 20 feet from each other. Remarkably, my iPhone is fine! Also remarkably, so is the spalted maple backing! However, the steel frame, having done its job well, is now bent (but not mangled). I don’t know if any other case made out of any other material would have done as good a job." -Ben W

"Just received my Alloy case for iPhone 7 and I’m very impressed with the quality of the case. I will definitely purchase more products from your company and will recommend Kerf Case to family and friends. Thanks for a great product." - Gohar N

"As a woodworker I really appreciate the unique iPhone cases you craft. This is my second case. I bought the new iPhone 7 plus, so I had to order another one as soon as possible. I can't tell you how many comments I have received, with the main comment "that's so cool" and " really that's all wood? Thanks and keep up the good work." - Clarke

"I’m a woodworking hobbyist and was really impressed with your product! I have told several friends about it already and will be sharing links and pictures with them when it comes in! Thanks for making these." -B

"I received my phone case yesterday morning, and after the first 24 hours with it my first impression is wow! The quality of this case is beyond my expectation. It's so smooth and wonderfully sanded, I can smell the wood and that is one of my favorite parts of it. I love the little attention to detail that most wood phone cases don't have, like wood buttons instead of rubber. Being a man in the military I take extreme pleasure in attention to detail and your product definitely delivered. Thank you so much for not disappointing me! Good luck with your company I'll be rooting for you!" Very Respectfully, Petty Officer 3rd Class Dehart, Nathan D.

"I received my case last week and after seeing how amazingly made it was I had to order one for my wife right away. Thank you for making such and outstanding product!" - Daniel

"The spalted maple iPhone SE case I just received is wonderful!! A true work of art and totally functional. Love it! Thanks so much. Will recommend to everyone and when it's new iPhone time for me it will always be Kerf case time." - Eddie

"You just can't replicate that depth of color and texture with man-made materials. It brings my glass rectangle addiction one step back into the natural world, and I'll take that wherever I can get it." - Stephanie

"Thank you for making such an awesome product both durable and stylish. You have helped in every way I've needed and in an expeditious way....something you can't find in an owner of a business these days. I greatly appreciate everything." - Jake G Hampu

"I just wanted to let you know that I received my case today and it is quite possibly most beautiful iPhone case I've ever seen! I did a lot of research on wood phone cases and settled on Kerf Case because of the quality—I was not disappointed. The care that went into crafting and shipping the case is evident and I couldn't be happier with my purchase. Thanks for creating such a wonderful product!"- Kirstin

"Apologies for the delay in replying, but it was somewhat intentional. I wanted to wait until we received our cases yesterday. I am more than impressed with the craftsmanship that you and your staff put towards your products. The cases are beautiful and well worth what we paid for them. Thank you again. I will have no problems referring friends to KERF, who have as much of an appreciation for natural hand crafted products as I do." - Kyle Elias, BScH, DVM 

"They are going to become my holiday gift this season ....for all my people....Great product. Very original." - Christopher Bardasian

"Now that's customer service. Thanks Ben I appreciate the attention to detail you guys have with your business plan. No questions but I will tell you that you've earned my respect with the speed, efficiency and quality products you're providing with your customers." - Mark Wilson

"Just wanted to reach out and thank you again- I got my cases back this week and they are beautifully repaired (or replaced, I can't even tell)! Please give Cat my thanks as well for her craftsmanship. I was already a big Kerf fan and repeat customer but will definitely keep coming back thanks to your outstanding service and support. You guys rock, and your products are beautiful. Thanks so much." - Courtney Sanford

"Thank you for your direct contact. This morning I picked up the case from the German customs office. And let me tell you this case is amazing! Thank you so much, you guys did a great job." - Stefan

"Well beyond expectations. Craftsmanship is as close to perfection as possible. Customer service is impeccable and prices are lower than competitors who make inferior products." - Robert W 

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© 2019, Kerf Case     201 North Braddock Ave: #334     Pittsburgh, PA 15208     (412) 447-5602
Custom Alloy and Real Wood iPhone Cases & Wooden Google Pixel Phone Cases - Handmade in USA