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Shipping and Returns

FREE USPS SHIPPING WITH TRACKING IN THE UNITED STATES

KERF Case ships worldwide using the United States Postal Service and UPS where applicable. We currently offer express or expedited services which can be selected during checkout. All USPS items are free when sent domestically and include a tracking number. Every case is custom made to order. Your case should arrive within 2-4 business days within the U.S. after your shipping confirmation email is sent (with the exception of some remote locations).


RETURNS & EXCHANGES

We stand behind our product. If you are not happy with your case you may return it for a full refund or exchange it for a different case. Our return period is 15 days. If more than 15 days from your purchase have elapsed, unfortunately we can not offer you a refund or exchange. To be eligible for a return or exchange, you MUST EMAIL US FIRST and your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase and TRACKING INFORMATION for all return shipping. NO RETURNS ON CUSTOM PRODUCTS.

For more information visit our Frequently Asked Questions.


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. There are no refunds for shipping paid by the customer.


There are certain situations where no refunds will be granted:

Cases with obvious signs of abuse, exposure to moisture, extreme temperatures, improper installation, or impacts (such as dropping your phone) or Custom Cases of any kind.


SALE ITEMS

Only regular priced items may be returned, unfortunately sale items or discounted items cannot be returned.


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.


RETURN SHIPPING

To return your product, you should mail your product with TRACKING to:

KerfCase
201 North Braddock Ave
Suite 334
Pittsburgh PA, 15208

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item back to us please use a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item without tracking.

TechCrunch logo - review of wooden Kerf CaseGQ logo - review of Kerf CaseElle logo - review of Kerf CaseWSJ logo - review of Kerf CaseProduct Hunt logo - review of Kerf Case9to5Mac logo - review of Kerf CaseMake Magazine logo - writeup of Kerf CaseiLounge logo - review of Kerf Case

You guys did a fantastic job on this case! I will pass along to my high-end phone case friends. Keep up the good work, thanks for the prompt delivery. You guys rock!
-Steve

The new case arrived today and you are definitely right - it is fantastic! It is just so different! Love it! Will be letting others know where to go when they want a quality, very different cell phone case.
-Sherry

I received my case yesterday. I love it. Generally, less is more for me with my Iphones. The phone is beautiful, I love the form factor and don't go with a heavier, bulkier case. However, yours is not that. Very unique case. I'm a big fan. Well done.
-Jim Rome

This case is a work of art.
-Kurt

I love this case. What separates Kerf cases from everything else on the market is the quality of the product. When you handle it, you feel like you're holding something special.
-Brian

This case checks all my boxes: eco-friedly, handmade, clean design, durable and light-weight.
-Alexandra

The quality of wood and craftsmanship are outstanding.
-Webber

Absolutely gorgeous, unique case like nothing I've owned before.
-Debra

This is the best case I have ever owned. Not only does it protect the phone but it is visually stunning and gets complimented constantly, truly a work of art.
-Justin

The character of the wood is stunning. It's not like any other wood I've ever seen. Each case is a one-of-a-kind, but this one is uniquely impressive in its beauty. So happy with this case! Thanks to Ben for the outstanding customer service with the speedy shipping and detailed emails. I'm a customer for life. 
-Lori

The character of the wood is stunning … So happy with this case!
-L.A.W.

This is an excellent phone case. It grips well on the hand therefore prevents accidental drops.
-Jesus

This spalted black walnut iPhone 6+ case was beyond my expectations. And the expectations were high … this product does not disappoint as the craftsmanship is five-star.
-Steve

I didn't know what to expect, but when I got it in the mail and put it on it was absolutely beautiful. It is a great looking case. I highly recommend.
-Vincent

Absolutely beautiful! A true work of art. Phone fits perfectly. Looks better than any case I've owned.
-TM

I'm extremely pleased with it. It's like having a work of art surrounding my phone.
-Lori

This case is crazy. No one else has this, it's on another level. Im always looking for something to stand out and this case is it.
-Marcus

I just received my new case and can not be more impressed and satisfied with this product. The flamed maple is awesome and the fit on the iPhone 7 is perfect!
-Andy

I really love your products. They make me hate my phone a little less.
-Johan

Thank you for making awesome things. I love it.
-Goran

I received my case today. The fit is perfect and it is gorgeous!
-Tom

I received my new phone case, and it is beautiful...a work of art!
-Dan

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© 2017, Kerf Case     201 North Braddock Ave: #334     Pittsburgh, PA 15208     (412) 447-5602
Custom Alloy and Real Wood iPhone Cases & Wooden Google Pixel Phone Cases - Handmade in USA . Choose Your Phone