help center

We'd love to hear from you! Send an email to help@kerfcase.com and we'll get back to you within a day.

Yep! We love giving tours of our shop. Contact us in advance to let us know you are coming.

Our shop is open Mon-Fri 7am-3pm EST and is located at 610 West Crawford St, Elkhart Indiana.

We stand behind our work. Our wooden phone cases, wallets and other products are meticulously crafted and individually tested.  Products made from wood may crack after days or weeks of regular use; invisible defects in the wood grain may manifest into cracks from small stresses or environmental changes.  Wood products may wear slightly over long periods of time, and this wear may affect the color, texture, or fit of the product.

We make gorgeous handmade wood cases that are both stylish and protective.  

Our Slim Case is designed with a rubber shell to absorb impacts from drops.

Our Solid & Select Cases are made from stabilized wood which is extremely strong but can still dent or chip if dropped on concrete or very hard surfaces. They will protect your phone but might show a bruise or two from a drop.

We offer a FREE repair and restoration service for damaged or worn wood phone cases, depending on the amount of wear or damage. We are experts at repairing and restoring your old cases. If you love your case and want a FREE repair just send us an email with a photo of your issue attached. Chances are your case can be fixed or restored.

For wood phone cases that are damaged beyond repair from abuse, exposure to moisture, extreme temperatures, improper installation, or impacts (such as dropping your phone), we will provide a one time replacement of your damaged case with a brand new case (similar style and wood species) at a 50% discount, or a 25% discount on any other case in our collection. To be eligible the original case must be shipped back to us in the original packaging or other secure shipping method and with TRACKING to us.

Please contact us about replacement cases before mailing your case to us.

Our cases are made from real, natural, solid wood and is sourced locally and sustainably. We work with a variety of local and USA based suppliers. If you have a fallen tree or log that you think we might be interested in, please contact us!

Wood grain varies and the character of the cases we ship will is only represented by the samples we have used in our photos. With that being said, we take pride in only selecting the wood with the most interesting grain and beautiful features.

For a bigger selection of images of our wood take a look at our Instagram account. You can be sure that your case will be unique, one of a kind, and sure to turn heads and receive compliments.

We stand behind our work. Our cases are meticulously crafted and individually tested. If there are any defects in workmanship we will replace your product free of charge. If your case is damaged from abuse, exposure to moisture, extreme temperatures, improper installation, or impacts (such as dropping your phone), we will provide a one time replacement of your damaged case with a brand new case (similar style and wood species) at a 50% discount. To be eligible the original case must be shipped back to us in the original packaging or other secure shipping method and with TRACKING.

Please contact us about replacement cases before mailing your case to us.

KerfCase ships worldwide using the United States Postal Service and FedEx where applicable. We currently offer express or expedited services which can be selected during checkout. All orders over $100 are eligible for USPS First Class for free when sent domestically and include a tracking number.

We ship domestically and internationally using First Class International Mail and FedEx. If you live in a country on Earth - there is a good chance we have shipped a case to your country :) 

KerfCase offers two international shipping options: US Postal Service and FedEx. For the best experience, we recommend FedEx; the tracking is much more detailed and it is easy for us to locate and refund missing packages.  

USPS is less expensive, but we have no recourse if a package goes missing and cannot offer a refund if your package is lost. Shipping cost varies based on your total cart price. For faster service and a trackable package, we recommend FedEx.

Free = FEDEX INTERNATIONAL 2-4 DAYS $500.00–$1,000.00

$10.00 = FEDEX INTERNATIONAL 2-4 DAYS $350.00–$499.99
$10.00 = USPS FIRST CLASS 14-18 DAYS (TRACKING ONLY TO CANADA)$100.00–$1,000.00

$18.00 = USPS FIRST CLASS 14-18 DAYS (TRACKING ONLY TO CANADA) $0.00–$99.99

$20.00 = FEDEX INTERNATIONAL 2-4 DAYS $100.00–$349.99

$25.00 = FEDEX INTERNATIONAL 2-4 DAYS $0.0- $99.99

For all orders shipped outside the United States, the customer is responsible for all taxes and duties imposed by their country for imports.  Since these fees vary from country to country, we cannot estimate them on our website.  Please refer to your government’s importing guidelines for an estimate of what you will owe in taxes and duties, and factor that amount into your purchase budget.

** Current Shipping leadtimes are 4+ Weeks** All KerfCase products are custom made to order, and ship from Elkhart, IN. We offer expedited shipping services but all standard orders are mailed within 3-5 day of placing your order. Custom cases and will arrive in 1-2 weeks. As all KerfCase products are hand finished we make sure to take our time getting you the best quality available.

All KerfCase orders include delivery tracking. Be sure to check your shipping confirmation email for the appropriate tracking link. If you didn't receive it within 4-5 days from the day which you received your tracking email please let us know.

Every product is custom made to order. It's more sustainable than stocking an inventory of finished items. Once you place your order, we make your product from raw materials. This process takes between 3-5 business days.

When your case is ready to ship, it should arrive within 2-4 business days within the U.S. after your shipping confirmation email is sent (with the exception of some remote locations).  Please note that it may take up to 3 weeks after your order confirmation for your shipment confirmation to be sent, since all of our items are made to order. 

We offer Priority Mail Express and FedEx Express for expedited shipping.  This shipping service is either next day or within 2 days, depending on your location.  Please contact us for a detailed estimate.

KerfCase offers several paid shipping services. For items which are shipped with a paid shipping service, refunds will not be given for shipping costs for returned or exchanged items, unless the return is due to a manufacturing defect. Please see our policies for returns below.

KerfCase is not responsible for missing packages, and cannot offer a refund if a package is lost in transit.  Customers are encouraged to contact their local post office or shipment provider and follow their lost package procedures to recover their package.  Premium shipping options, such as USPS Priority Express and FedEx Express, offer insurance for missing packages, please contact us if you wish to file a claim.

We stand behind our product. In most cases, if you are not happy with your wood case you may return it for a full refund or exchange it for a different case. Our return period is 15 days. If more than 15 days from delivery of your order have elapsed, unfortunately we cannot offer you a refund or exchange. To be eligible for a return or exchange, you must contact us before sending the item and your item must be unused and in the same condition that you received it.  

We strongly recommend using the original packaging for the return, or that it is otherwise very well protected; we cannot offer a refund if the product is damaged during its return trip. KerfCase does not pay for shipping for product returns. It is up to the customer to ensure the case is shipped back to us follow our Return Shipping guidelines below. 

No returns or refunds on custom products or any items in our Kerf Select collection.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If it takes longer than 30 days from delivery for us to receive your product back, a restocking fee of $25 will be charged.

To return your product, you should mail your product with tracking to our shop address. KerfCase is not responsible for lost returns sent without tracking. It is required for return tracking to be emailed to us at the time of shipment.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Not currently, but we plan to offer this in the near future. Subscribe to our email list for updates.