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FAQ


What type of wood do you use?

Our cases are 100% wood and unlike other cases which are veneers laminated to plastic, fake wood, or bamboo, our wood is sourced locally and sustainably. Most of our wood comes from our friend Jason Boone at Urban Tree. Jason works with Tree Pittsburgh to reclaim sick and damaged street trees and local trees. Jason and his team of arborists safely fells, and mills trees which would otherwise end up as mulch.


Will my case look different than the photo?

Wood grain varies and the character of the cases we ship will is only represented by the samples we have used in our photos. With that being said, we take pride in only selecting the wood with the most interesting grain and beautiful features. For a bigger selection of images of our wood take a look at our Instagram account. You can be sure that your case will be unique, one of a kind, and sure to turn heads and receive compliments.


How durable are the cases?

Our cases are 100% wood, and if treated with care will prove to be durable. Dropping your case on hard surfaces will protect the phone, however damage to the case might be possible. If you drop your phone and want to inquire about a replacement case please let us know. Above all, our cases are functional, high end design for your phone and are not meant to compete with the protection offered by bulky rubber and plastic cases. We offer a FREE repair service for damaged cases depending on the amount of damage. If you love your case and want a FREE repair just send us an email!


What is your Replacement Policy?

We stand behind our work. Our cases are meticulously crafted and individually tested. If there are any defects in workmanship we will replace your product free of charge. If your case is damaged from abuse, exposure to moisture, extreme temperatures, improper installation, or impacts (such as dropping your phone), we will provide a one time replacement of your damaged case with a brand new case (similar style and wood species) at a 50% discount. To be eligible the original case must be shipped back to us in the original packaging or other secure shipping method and with TRACKING to us at:

KerfCase
201 North Braddock Ave
Suite 334
Pittsburgh PA 15208

Please contact us about replacement cases before mailing your case to us.


Does the hole obscure the camera and flash?

Our new case design features an oval shaped hole that does not interfere with the camera or flash functions of your phone.


Where do you ship?

We ship internationally using First Class International Mail and UPS where necessary.


How long will it take for my order to arrive?

All Kerf Cases are custom made to order, and ship from Pittsburgh, PA. We offer expedited shipping services but all standard orders are mailed within 1 week of placing your order. Custom cases and will arrive in 1-2 weeks. As all KERF cases are hand finished we make sure to take our time getting you the best quality case available for your phone. As we continue to develop our inventory, certain cases will ship in less than a week.


Where is my order?

All KERF Case orders include delivery tracking. Be sure to check your shipping confirmation email for the appropriate tracking link. If you didn't receive it within 4-5 days from the day which you received your tracking email please let us know.

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Check Out @KerfCase on Instagram

You guys did a fantastic job on this case! I will pass along to my high-end phone case friends. Keep up the good work, thanks for the prompt delivery. You guys rock!
-Steve

The new case arrived today and you are definitely right - it is fantastic! It is just so different! Love it! Will be letting others know where to go when they want a quality, very different cell phone case.
-Sherry

I received my case yesterday. I love it. Generally, less is more for me with my Iphones. The phone is beautiful, I love the form factor and don't go with a heavier, bulkier case. However, yours is not that. Very unique case. I'm a big fan. Well done.
-Jim Rome

This case is a work of art.
-Kurt

I love this case. What separates Kerf cases from everything else on the market is the quality of the product. When you handle it, you feel like you're holding something special.
-Brian

This case checks all my boxes: eco-friedly, handmade, clean design, durable and light-weight.
-Alexandra

The quality of wood and craftsmanship are outstanding.
-Webber

Absolutely gorgeous, unique case like nothing I've owned before.
-Debra

This is the best case I have ever owned. Not only does it protect the phone but it is visually stunning and gets complimented constantly, truly a work of art.
-Justin

The character of the wood is stunning. It's not like any other wood I've ever seen. Each case is a one-of-a-kind, but this one is uniquely impressive in its beauty. So happy with this case! Thanks to Ben for the outstanding customer service with the speedy shipping and detailed emails. I'm a customer for life. 
-Lori

The character of the wood is stunning … So happy with this case!
-L.A.W.

This is an excellent phone case. It grips well on the hand therefore prevents accidental drops.
-Jesus

This spalted black walnut iPhone 6+ case was beyond my expectations. And the expectations were high … this product does not disappoint as the craftsmanship is five-star.
-Steve

I didn't know what to expect, but when I got it in the mail and put it on it was absolutely beautiful. It is a great looking case. I highly recommend.
-Vincent

Absolutely beautiful! A true work of art. Phone fits perfectly. Looks better than any case I've owned.
-TM

I'm extremely pleased with it. It's like having a work of art surrounding my phone.
-Lori

This case is crazy. No one else has this, it's on another level. Im always looking for something to stand out and this case is it.
-Marcus

I just received my new case and can not be more impressed and satisfied with this product. The flamed maple is awesome and the fit on the iPhone 7 is perfect!
-Andy

I really love your products. They make me hate my phone a little less.
-Johan

Thank you for making awesome things. I love it.
-Goran

I received my case today. The fit is perfect and it is gorgeous!
-Tom

I received my new phone case, and it is beautiful...a work of art!
-Dan

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