Engraving FAQ

By default, we engrave your custom text EXACTLY as specified during checkout, centered at the bottom of the back side of the case, using the Copperplate typeface.  See the image in the gallery above for an example of our custom text engraving. If you would like us to change the placement or look of the text, please email us.  Depending on the adjustments, we may quote you an amount exceeding the standard text engraving charge.

Our laser software can only recognize letters, numbers, and basic punctuation as text.  Anything else must be turned into an image.  Please select "Custom Image" if you would like nonstandard text engraved - including emoji, emoticons, logos, or other images.

We can accept image files of just about any type, from Adobe Illustrator to JPEG. Images which are vector based (line art) engrave much better than raster based images and we prefer this style. We have seen really great results with subtle gradients in photo-rasters, but it really depends on the image. Friendly file types: JPG, JPEG, PNG, TIFF, PSD, AI, SVG.

The box in this image above denotes the size of the area that we can engrave, and the default position of the engraving, unless specified otherwise.  If you would like the engraving positioned differently, or would like it to be larger, please email us.  We will quote more than the standard engraving charge for larger engravings.

We can provide one mockup for free in which you will see the proportion and placement of your image on the back of your case.  You can request this by email.

Unfortunately we do not have the resources to assist in the design of an image.  We can only take a completed image and engrave it as is.  Collages, engravings on other phone cases, and edited images beyond simple cropping, are beyond our ability.

We cannot engrave licensed logos on our cases.  Doing so would open us up to potential legal action.  If you are able to create or commission an illustration based on licensed art, we may be able to engrave that on a case by case basis.  Please email us with further questions.

We are an experienced provider of custom promotional, corporate gift, and special ooccasion products. Our engraving services have been used by organizations large and small for nearly 10 years. We specialize in custom engraved items. Contact us or visit our Corporate Sales Page for more information.

We can only provide returns and refunds for items that we can resell.  If you purchase a customized item, the sale is final.  If you are unsatisfied with your purchase, please reach out to us by email and we will go over your options.