Shipping and Returns
FREE USPS SHIPPING IN THE USA ON ORDERS OVER $100
KerfCase ships worldwide using the United States Postal Service and FedEx where applicable. We currently offer express or expedited services which can be selected during checkout. All orders over $100 are eligible for USPS First Class for free when sent domestically and include a tracking number.
Every product is custom made to order. It's more sustainable than stocking an inventory of finished items. Once you place your order, we make your product from raw materials. This process takes between 5-15 business days.
When your case is ready to ship, it should arrive within 2-4 business days within the U.S. after your shipping confirmation email is sent (with the exception of some remote locations). Please note that it may take up to 3 weeks after your order confirmation for your shipment confirmation to be sent, since all of our items are made to order.
We offer Priority Mail Express for expedited shipping for. This shipping service is either next day or within 2 days, depending on your location. Please contact us for a detailed estimate.
SHIPPING REFUNDS
KerfCase offers several paid shipping services. For items which are shipped with a paid shipping service, refunds will not be given for shipping costs for returned or exchanged items, unless the return is due to a manufacturing defect. Please see our policies for returns below.
INTERNATIONAL SHIPPING OPTIONS
KerfCase offers two international shipping options: US Postal Service and FedEx. For the best experience, we recommend FedEx; the tracking is much more detailed and it is easy for us to locate and refund missing packages. USPS is less expensive, but we have no recourse if a package goes missing and cannot offer a refund if your package is lost. Shipping cost varies based on your total cart price. For faster service and a trackable package, we recommend FedEx.
| Rate Type | Order Size | Price | |
|---|---|---|---|
| FedEx International 2-4 Days (Tracking Included) | $500.00–$1,000.00 | Free |
|
| FedEx International 2-4 Days (Tracking Included) | $350.00–$499.99 | $10.00 |
|
| FedEx International 2-4 Days (Tracking Included) | $100.00–$349.99 | $20.00 |
|
| FedEx International 2-4 Days (Tracking Included) | $0.00–$99.99 | $25.00 |
|
| International Shipping USPS First Class 14-18 Days (Tracking only to Canada) | $100.00–$1,000.00 | $10.00 |
|
| International Shipping USPS First Class 14-18 Days (Tracking only to Canada) | $0.00–$99.99 | $17.99 |
TAXES AND DUTIES ON INTERNATIONAL ORDERS
For all orders shipped outside the United States, the customer is responsible for all taxes and duties imposed by their country for imports. Since these fees vary from country to country, we cannot estimate them on our website. Please refer to your government’s importing guidelines for an estimate of what you will owe in taxes and duties, and factor that amount into your purchase budget.
Missing packages
KerfCase is not responsible for missing packages, and cannot offer a refund if a package is lost in transit. Customers are encouraged to contact their local post office or shipment provider and follow their lost package procedures to recover their package. Premium shipping options, such as USPS Priority Express and FedEx Express, offer insurance for missing packages, please contact us if you wish to file a claim.
RETURNS & EXCHANGES
We stand behind our product. In most cases, if you are not happy with your wood case you may return it for a full refund or exchange it for a different case. Our return period is 15 days. If more than 15 days from delivery of your order have elapsed, unfortunately we cannot offer you a refund or exchange. To be eligible for a return or exchange, you (must email us first) [mailto:mail@kerfcase.com] and your item must be unused and in the same condition that you received it. We strongly recommend using the original packaging for the return, or that it is otherwise very well protected; we cannot offer a refund if the product is damaged during its return trip. KerfCase does not pay for shipping for product returns. It is up to the customer to ensure the case is shipped back to us follow our Return Shipping guidelines below.
No returns or refunds on custom products or any items in our Kerf Select collection.
For more information visit our Frequently Asked Questions.
REFUNDS AND RESTOCKING FEE
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If it takes longer than 30 days from delivery for us to receive your product back, a restocking fee of $25 will be charged.
THERE ARE CERTAIN SITUATIONS WHERE NO REFUNDS WILL BE GRANTED:
Cases with obvious signs of abuse, exposure to moisture, extreme temperatures, improper installation, or impacts (such as dropping your phone) or Custom Cases of any kind.
Due to the unique nature of the wood grain in our Kerf Select collection, all sales are final and we cannot process returns for Kerf Select cases.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
RETURN SHIPPING
To return your product, you should mail your product with tracking to the below address. KerfCase is not responsible for lost returns sent without tracking. It is required for return tracking to be emailed to us at the time of shipment.
KerfCase Returns: 163 State Street Wilmerding PA, 15148
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
